Shipping Policy
Shipping costs
- United States: free standard shipping on all orders.
- Other countries: we also ship to Canada, the United Kingdom and other countries. Available shipping rates and estimated delivery times for your address are shown at checkout before you pay.
Processing time
Orders are prepared within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.
Delivery time
Most orders to the United States arrive in about 8–15 days from the date you place your order (this includes processing time). Delivery to other countries varies by destination and is shown at checkout.
These are estimates, not guarantees. Carrier delays, weather and peak seasons can occasionally add a few days.
How your order ships
Your order is packed and shipped by our fulfillment partners. If you order more than one item, your order may arrive in separate packages at no extra cost to you.
Tracking
When your order ships, we'll email you a tracking link. It can take 2–4 business days for tracking to show movement after you receive it, so please don't worry if it doesn't update right away.
Duties and taxes (international orders)
For orders shipped outside the United States, import duties, taxes or customs fees may apply depending on your country. Where these can be collected at checkout, they will be shown before you pay. Otherwise, they are the responsibility of the recipient.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update the address only before the order ships. We can't be responsible for orders delivered to an incorrect address entered at checkout, but we'll always do our best to help.
Lost or "delivered but not received" packages
If your tracking shows "delivered" but you can't find your package, please check around your home, with neighbors and with your local post office first. If it still hasn't turned up, or if your package seems lost in transit, contact us within 30 days of the order date. We'll work with the carrier and, if the package can't be found, we'll reship your order or refund you.
Damaged or wrong items
If anything arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. See Returns & Refunds below for details.
Questions?
Email support@whiskersagenda.com with your order number. We reply within 1 business day, Monday to Friday.
Returns & Refunds
We want you and your pet to be happy with every order. If something isn't right, email us at support@whiskersagenda.com and a real person will help you sort it out.
30-day returns
You can return most items within 30 days of delivery, as long as they are unused, clean and in their original condition and packaging.
- Email support@whiskersagenda.com with your order number and the item(s) you'd like to return.
- We'll reply with a return authorization and the correct return address.
- Please don't send anything back without contacting us first. Returns sent without an authorization can't be accepted or refunded.
Return shipping for change-of-mind returns (for example, you no longer need the item or ordered the wrong color) is paid by the customer. We recommend using a trackable service, because we can't refund a return that doesn't reach us.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, at no cost to you. In most cases you won't need to send the item back. If we do need it returned, we'll pay for the return shipping.
Exchanges
Need a different color or pack size? Email us within 30 days of delivery. The simplest way is usually to return the unused item using the steps above and place a new order for the option you need. If you're unsure which option to choose, just ask us.
Refunds
Once your return arrives and we've checked it, or once we've approved a refund for a damaged or wrong item, we'll refund your original payment method. Refunds are processed within 5–10 business days after approval. Your bank or card issuer may take a few extra days to show the credit.
Original shipping charges (if any were paid) are not refunded for change-of-mind returns.
Cancellations
You can cancel your order free of charge any time before it ships. Just email us with your order number as soon as possible. Once an order has shipped, it can no longer be canceled, but you can return it under this policy.
Lost packages
If your tracking shows "delivered" but you didn't receive your order, or your package seems lost, please contact us within 30 days of the order date. We'll work with the carrier and, if the package can't be found, we'll reship your order or refund you.
Contact us
Email: support@whiskersagenda.com
We reply within 1 business day, Monday to Friday.
Whiskers Agenda is operated by OmniRetail LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.